Complaints & Dispute Resolution
If something has gone wrong, we want to know about it. The steps below set out how to raise a complaint and take it further, at no cost to you.
Last updated: 11 June 2026
Step 1 — Contact us
Email support@havabet.co with your account name, the date the problem occurred and the outcome you are looking for. We will acknowledge your complaint within 2 business days.
Step 2 — Internal review
If our first reply does not settle the matter, ask us to escalate it to a senior complaints officer. We aim to give you a final written response, setting out our reasons, within 14 days.
Step 3 — External resolution
If you remain dissatisfied with our final response, or if we have not given you one within 45 days, you can take the matter free of charge to the relevant body listed below.
Wagering and account complaints
If you believe we have broken the law, you may approach the regulator at any time, at no cost, without having to wait.
Victorian Gambling and Casino Control Commission (VGCCC)
GPO Box 1988, Melbourne VIC 3001
Phone: 1300 182 457
Email: contact@vgccc.vic.gov.au
Web: vgccc.vic.gov.au
Racing and sport integrity complaints
Sport Integrity Australia
Phone: 13 000 27232 (13 000 ASADA)
Web: sportintegrity.gov.au
Or the relevant racing controlling body (Racing Australia, Greyhounds Australasia, Harness Racing Australia).
Advertising standards
Ad Standards (formerly ASB)
Phone: (02) 6173 1500
Web: adstandards.com.au
Privacy complaints
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Web: oaic.gov.au
General consumer complaints
Australian Competition and Consumer Commission (ACCC)
Phone: 1300 302 502
Web: accc.gov.au
Funds held during a dispute
Any undisputed, withdrawable balance stays available to you while we are investigating a complaint. We will never close or restrict your account simply because you have raised one.